 How to Order? |
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First, select one of the categories located left side of your screen.
When you find the item that you would like to purchase, enter the quantity and click on the “Add to cart”
If you wish to add more items to order, click on “Continue Shopping” button.
You can always go back to see how much you purchased by click on “View Cart”
After you finish shopping, click on “View Cart” button to fill in your payment and shipping type and then
click on “Check Out” button.
Cocobell.com only accepts minimum internet orders of $100 |
| - Cocobell.com offers a discount plan for all orders over $200 |
Order Size |
Discount |
$200 - $299 |
0.5% |
$300 - $499 |
1% |
$500 - $999 |
2% |
$1,000 - $2,999 |
3% |
$3,000 and up |
5% |
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| Method of Payment |
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| • We accept credit cards - Visa, Master and Discover. |
• We accept PayPal. |
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| Shipping |
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- Customers pay for the actual shipping amount.
- We ship orders by UPS Ground or UPS 3 Day Select or UPS 2nd day air.
- Not available in HI, AK and PR (It will be shipped by USPS Express mail.)
- UPS does not accept P.O. Boxes as shipping address.
- Most orders ship in 24 hours (same or next business day).
- The flat shipping & handling rates are: |
| Order Size |
UPS Ground |
UPS 3 Day Select |
UPS 2nd Day Air |
| $499 or less |
$9 |
$18 |
$22 |
| $500 or more |
Free |
$18 |
$22 |
- Business day delivery service excludes holidays & weekends.
- You will receive a tracking # when your order is shipped.
- International orders will be shipped by USPS Express mail(EMS).
- It will be billed and shipped to the same address only.
- Customers will be responsible for custom duties & taxes.
- Shipping & Handling charges for international orders vary by weight and destinations.
- We will send you a confirmation e-mail with your total.
- If you ordered “Out of Stock” items, we will exclude them from your order and
- you will not be charged for out of stock items.
- Business days in transit (UPS Ground Shipping Times).
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| Returns and Exchanges |
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- You must email us first for a return authorization number.
- Unauthorized returns will be refused.
- You can return and exchange only if you receive defective items.
- We will only credit for defective merchandise within 5 business days from date of arrival. |
| Please follow these instructions; |
1) Email us to report your claims, with order number & item number.
2) Send us the return or exchange items in the original packaging, with a copy of the invoice.
3) Original freight fees are not refundable. Customers are responsible for all return freight.
3) If items are out of stock, the credit will be issued upon receipt & company approval.
3) We do not apply credit back to your credit card.
- All Sales are FINAL. There will be no exchanges or credit on merchandise that is not defective. |
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| Privacy and Security Policy |
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ㆍ Cocobell.com respects the customer’s privacy.
ㆍ All of your personal informaion that you provide to us in order to do business with us will be handled
ㆍ securely and held confidential at all times.
ㆍ We DO NOT distribute give or sell your personal information to anyone
ㆍ We can not guarantee availablities of all the items and quantities.
ㆍ Processing of orders will depend on availability of our stock.
ㆍ Our minimum order size is $100.
ㆍ In order to do business with us, you must provide an State Sales Tax Certificate ID with Tax # on it.
ㆍ All of our customer’s information is in our encrypted database.
ㆍ We use the most reliable Secure Server System, Secure Socket Layer(SSL), to process all orders.
ㆍ Only Cocobell.com may contact you via email to post new products at our store or for special promotions.
ㆍ It’s always your choice to remove yourself from our mailing list at any time. |
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